| 移动社交媒体环境下用户信息焦虑行为研究进展 |
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| 引用本文： | 袁静,李柯.移动社交媒体环境下用户信息焦虑行为研究进展[J].图书情报工作,2020,64(11):133-144. |
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| 作者姓名： | 袁静 李柯 |
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| 作者单位： | 郑州大学信息管理学院 郑州 450001 |
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| 基金项目： | 本文系2018年度河南省哲学社会科学规划项目"高校图书馆情景敏感的移动服务用户体验模型及体验优化研究"（项目编号：2018BZH007）研究成果之一。 |
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| 摘 要： | 目的/意义] 移动社交媒体在给用户带来极大便利和丰富体验的同时,其信息过载、重复、冗余等特点也使得用户倦怠、信息焦虑等负面情绪成为一个普遍现象。因此,对移动社交媒体环境下的用户信息焦虑行为进行探讨具有重要的实践意义和理论价值。方法/过程] 对国内外相关研究文献进行梳理,从信息焦虑行为阐述、成因分析和研究对策等方面对移动社交媒体环境下的用户信息焦虑行为研究进展进行探讨。结果/结论] 强迫使用、信息倦怠、抑郁情绪等都与信息焦虑行为相关,移动社交媒体下的用户信息焦虑行为表现为信息寻求焦虑、信息错失焦虑、信息安全焦虑、信息贮存焦虑。用户个体因素、信息资源因素、技术环境因素是其产生的主要原因。当前研究主要从构建信息焦虑行为量表（IAS）、开展实证研究、提出应对措施等方面进行,国内外在研究内容、研究对象和研究方法等方面存在不同之处。后续需要进一步开展实证研究、关注特殊群体的信息焦虑行为、为每一种类型的信息焦虑行为构建细化的量表、验证信息焦虑行为消解措施的有效性。
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| 关 键 词： | 移动社交媒体 用户行为 信息焦虑 |
| 收稿时间： | 2019-09-03 |
| 修稿时间： | 2019-10-26 |
Research Progress of User's Information Anxiety Behavior in Mobile Social Media Environment |
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| Yuan Jing,Li Ke.Research Progress of User's Information Anxiety Behavior in Mobile Social Media Environment[J].Library and Information Service,2020,64(11):133-144. |
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| Authors: | Yuan Jing Li Ke |
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| Institution: | School of Information Management, Zhengzhou University, Zhengzhou 450001 |
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| Abstract: | Purpose/significance] Mobile social media brings great convenience and rich experience to users, meanwhile, the information overload, duplication, and redundancy also make user's negative emotions such as fatigue and information anxiety become a common phenomenon. Therefore, it is of great practical and theoretical value to explore the anxiety behavior of users in the mobile social media environment. Method/process] This paper proceeded a literature review on related researches both at home and abroad systematically, and then the research progress of user's information anxiety behavior in the mobile social media environment was discussed from the aspects of conceptual explanation about information anxiety behavior, causes analysis and research countermeasures. Result/conclusion] Compulsive use, information fatigue and depression are all related to information anxiety behavior. User's information anxiety behavior under mobile social media context consists of information seeking anxiety, fear of missing out, information security anxiety, and information storage anxiety. User's individual factors, information resource and technical environment are considered as the main reasons for these anxieties' occurrence. Current research is conducted from the aspects of building Information Anxiety Scale(IAS), conducting empirical study and proposing countermeasures. There are some differences in research content, object and method at home and abroad. Future research can be focused on further empirical study, information anxiety of special group, building detailed scale for each information anxiety behavior, and verifying the validity of countermeasures to dispel information anxiety. |
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| Keywords: | mobile social media user behavior information anxiety |
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