| 高校图书馆如何应对网络论坛读者投诉 |
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| 引用本文： | 冯彦平,王碧琴.高校图书馆如何应对网络论坛读者投诉[J].大学图书情报学刊,2009,27(4):87-89. |
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| 作者姓名： | 冯彦平 王碧琴 |
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| 作者单位： | 南京人口管理干部学院,210042 |
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| 摘 要： | 网络论坛已经成为高校图书馆读者进行咨询、表达意见的重要渠道。高校图书馆应重视网络论坛读者投诉，并制定相应的策略妥善解决读者投诉。
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| 关 键 词： | 高校图书馆 读者投诉 网络论坛 |
How to deal with readers' complaints from the online bulletin board systems of university libraries |
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| FENG Yan-ping,WANG Bi-qin.How to deal with readers' complaints from the online bulletin board systems of university libraries[J].Journal of Academic Library and Information Science,2009,27(4):87-89. |
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| Authors: | FENG Yan-ping WANG Bi-qin |
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| Institution: | Nanjing College for Population Program Management;Nanjing 210042;China |
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| Abstract: | Bulletin board system has been an important channel for university library readers to make consultations and complaints. The authorities of university library should pay special attention to the readers＇ complaints from bulletin board systems and work out corresponding tactics to properly settle the complaints from the readers. |
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| Keywords: | university library reader complaints bulletin board |
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