How less is truly more: Merging library support services |
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| Authors: | Kendra Skellen Alex Kyrychenko |
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| Institution: | 1. Emory University, Atlanta, GAknskellen@emory.edu;3. Emory University, Atlanta, GA |
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| Abstract: | ABSTRACTIn the summer of 2010, to provide a “one-stop shop” service point to Woodruff Library patrons, the Circulation, Reference, and Learning Commons (LC) desks merged into the unified Library Service Desk (LSD) under Access Services. Last year, due to organizational changes in the library and IT, and anticipated support needs of the new LC spaces and technologies, Student Digital Life opened a separate LC Technical Support desk. The lessons of the year of the two desks, funding considerations, and the persistent goal to streamline the experience of our patrons resulted in transitioning the functions of the LC desk to LSD, thus evolving it to new organizational and operational levels. |
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| Keywords: | Access services merged desk technical support user services |
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