| 论大学后勤服务 |
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| 引用本文： | 张凤昌,许积年.论大学后勤服务[J].清华大学教育研究,2005(Z1). |
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| 作者姓名： | 张凤昌 许积年 |
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| 作者单位： | [1]清华大学 [2]清华大学后勤管理处 北京 |
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| 摘 要： | 本文阐述了高校后勤服务的内涵、服务质量的含义和标准、如何实现最佳服务。笔者大胆提出,“超过师生员工期望值”的服务,是服务的最高境界。
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| 关 键 词： | 大学后勤 服务质量 最佳服务 |
On university Logistic Service |
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| ZHANG Feng-chang XU Ji-nian.On university Logistic Service[J].Research on Education Tsinghua University,2005(Z1). |
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| Authors: | ZHANG Feng-chang XU Ji-nian |
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| Institution: | ZHANG Feng-chang~1 XU Ji-nian~2 |
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| Abstract: | Education is the essential responsibility of university.To build a world first-class university and train the qualified graduates with capability,the excellent service must be provided.Therefore this paper expatiates the concept of service and discusses the meaning of service quality;it defines what the best service is and explores how to make it available as well.The authors also make the suggestion that the best service is the service which is beyond the expectations of people;this is the highest criterion we are trying to meet. |
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| Keywords: | logistics service quality |
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