Quality Judgements and Quality Improvement |
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| Authors: | Heather Fry |
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| Institution: | Centre for Higher Education Studies, Institute of Education, University of London |
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| Abstract: | This paper considers the quality movement in English higher education through an examination of four quality techniques, those of Total Quality Management, assurance of systems, assessment and audit. A heuristic device is used to further understanding through examination of judgements concerning association of the four techniques with a range of purposes, criteria and methods of evaluation. An emphasis throughout is the connections between improvement and evaluation; teaching and learning are the focus of the discussion. Some of the conclusions are linked to possible ways forward for the next phase of assessment, including the need to reduce emphasis on external evaluation and measurement and facilitate the development of a culture more aligned to improvement. |
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