A Case for Integration of Interlibrary Loan and Reference |
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| Authors: | Hong Ta-Moore Kathleen S Mannino |
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| Institution: | 1. Library of Congress , Washington , DC , USA;2. The College of New Rochelle , New Rochelle , New York , USA |
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| Abstract: | The ongoing debate of whether the Interlibrary Loan Department (ILL) should be autonomous or a function of other departments is revisited in this article. Though much of the literature on this topic advocates ILL merging with the Reference Department, early surveys show mixed findings. The authors reveal results of a recent survey from 324 participants that includes library personnel from public, academic, and special libraries throughout the United States. The outcome of the survey supports the literature that ILL personnel strongly believe that their work is more closely related to reference than that pertaining to circulation or technical services. |
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| Keywords: | integration merging technical services interlibrary loan reference services |
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