| Abstract: | ABSTRACT The Interlending Section, University Library System, Chinese University of Hong Kong provides centralized, charging back interlibrary loan services. Overseas document delivery vendors are essential to the Interlending Section in satisfying the information needs of its users. Based on nine considerations, the Interlending Section seriously and carefully selects a few overseas document delivery vendors that are able to satisfy nearly 90% of photocopy requests in 14 days. Such performance matches that of the local sources. The considerations used by the Interlending Section are cost and pricing structure, response and efficiency, fill rate, specialty, in-house collection, royalty arrangement, charges other than document cost and royalty, method of payment, and means of request transmission. |
