Marketing Gets Personal: Promoting Reference Staff to Reach Users |
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| Authors: | Brent Nunn Elizabeth Ruane |
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| Institution: | DePaul University , Chicago , IL , USA |
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| Abstract: | ABSTRACT With a growing population of part-time and distance education students, changing technologies, and evolving user expectations, it is becoming increasingly challenging to reach users through traditional marketing approaches. This article will review previous trends in library marketing and promotion and explore new initiatives, including partnering with marketing courses, roving reference, and highlighting staff expertise to raise awareness among users. This article originally published in Journal of Library Administration, Vol. 51, Issue 3, pages 291–300, 2011. doi:http://dx.doi.org/10.1080/01930826.2011.556945. |
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| Keywords: | libraries marketing reference |
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