| 图书馆读者抱怨管理机制研究简 |
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| 引用本文： | 陈星星,王利敏.图书馆读者抱怨管理机制研究简[J].大学图书情报学刊,2014(1):93-95,106. |
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| 作者姓名： | 陈星星 王利敏 |
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| 作者单位： | 许昌学院,461000 |
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| 摘 要： | 处理读者抱怨是图书馆工作中的重要环节。文章分析了读者抱怨产生的几大类别以及给图书馆带来的价值和影响，并对读者抱怨的管理机制和引导策略作了相应的探讨。
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| 关 键 词： | 图书馆 读者抱怨 图书馆管理 |
On the management mechanism of the complaints from the readers |
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| CHEN Xing-xing,WANG Li-min.On the management mechanism of the complaints from the readers[J].Journal of Academic Library and Information Science,2014(1):93-95,106. |
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| Authors: | CHEN Xing-xing WANG Li-min |
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| Institution: | (Xuchang University, Xuchang 461000, China) |
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| Abstract: | Dealing with the complaints from the readers is an important link in the library work. This paper makes an analysis of the influences and impacts of several major categories of readers＇ complaints, and probes into the managing mechanism and the leading tactics of the complaints from the readers of the library. |
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| Keywords: | library reader＇s complaints reader complaint management |
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