Unpacking the role of technology,leadership, governance and collaborative capacities in inter-agency collaborations |
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| Institution: | 1. Rockefeller College of Public Affairs and Policy, University at Albany, SUNY, Albany, USA;2. Center for Technology in Government, University at Albany, SUNY, Albany, USA;3. Department of Management, Universidad de las Americas Puebla, Cholula, Mexico;1. University of the Aegean, Greece;2. Hellenic Ministry of Digital Governance & National Centre of Public Administration & Local Government, University of Aegean, Greece;3. University of the Aegean, Samos, Greece;1. DISI, University of Bologna, Italy;2. CIRSFID-AI, University of Bologna, Italy;1. Universidade Federal do Parana, Department of Science and Information Management, 632 Prefeito Lothário Meissner Av, Jardim Botanico, Curitiba, PR, Brazil;2. Escola de Administração de Empresas de São Paulo da Fundação Getulio Vargas (FGV EAESP), Department of Technology and Data Science, 2029 9 de Julho Avenue, Bela Vista, São Paulo, SP, Brazil;3. HEC Montréal, Department of International Business, 3000 chemin de la Cote de Sainte Catherine, Montréal, Quebec H3T-2A7, Canada |
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| Abstract: | Inter-agency collaboration is increasingly important for digital government. Using collaborative governance frameworks and comparative case study of three cases of digital government in the Mexican states of Mexico, Puebla, and Yucatan, we extend current understanding of key determinants of effective inter-agency collaborations in digital government settings. In particular, our research question is as follows: how do leadership, governance, technology, and collaborative capacity and competencies contribute to effective collaboration? Our results indicate that all four components are important, but in different ways. Laws and regulations appear to play an important role supporting governance of the inter-agency networks in our three cases. In addition, multi-level leadership, formal governance, implementation flexibility, the role of technology as a social actor in itself, and trust building based on expertise seem to be particularly salient. |
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