Co-production in digital transformation of public administration and public value creation: The case of Denmark |
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| Institution: | 1. Roskilde University Department of Social Science and Business, Universitetsvej 1, DK-4000 Roskilde, Denmark;2. Department of Politics and Public Administration, University of Konstanz, Universitätsstr. 10, 78464 Konstanz, Germany |
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| Abstract: | Public administrations are investing in the digital transformation of their citizen-oriented services and internal administrative processes. They are using co-production approaches and include different types of stakeholders into these transformative processes to increase service quality and generate public value. In this study, we investigate how these co-production approaches are implemented in both digital strategy formulation and implementation in Denmark. We identify four different types of public value: citizen, economic, administrative and societal public value. |
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