| FAQ知识库的设计与实现 |
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| 引用本文： | 陶跃军.FAQ知识库的设计与实现[J].图书馆学研究,2005(3):19-20,57. |
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| 作者姓名： | 陶跃军 |
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| 作者单位： | 哈尔滨工程大学图书馆 |
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| 摘 要： | 随着网络经济与文化的发展，在大多数商业网站、专业网站、政府及教育行业网站的主页中，几乎都设有FAQ(Frequently Asked Questions)栏目，而且形式多种多样。在图书馆领域，尽管我们拥有分类标引、组织的经验，但还是有许多图书馆的主页中根本就没有这样简单而适用的咨询栏目，更加谈不上在线咨询或虚拟参考咨询了。本文通过对FAQ知识库的建设与设计方法的论述，倡导对FAQ知识库内容的积累，为虚拟咨询知识库做好准备。
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| 关 键 词： | FAQ 图书馆 栏目 虚拟参考咨询 虚拟咨询 分类标引 教育行业 知识库 主页 网站 |
To Design and Realize FAO Knowledge Base |
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| Tao Yuejun.To Design and Realize FAO Knowledge Base[J].Researches in Library Science,2005(3):19-20,57. |
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| Authors: | Tao Yuejun |
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| Abstract: | Along with the network economy and cultural development, there are almost FAQ(Frequently Asked Questions) columns of various forms in the main page of business website, professional website, government website and education website. Although there are classifications mark led and built-up experiencein many libraries,proper consulting columns such as on-line consultation or unreal reference consultation are not in the main page of many libraries. FAQ knowledge base will be constructed and the method of designing will be discussed in order to accumulate FAQ knowledge base contents and prepare for unreal consultation knowledge base. |
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| Keywords: | FAQ design knowledge base |
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