| 图书馆服务质量评价述评 |
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| 引用本文： | 周丽,包平.图书馆服务质量评价述评[J].新世纪图书馆,2012(8):46-49. |
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| 作者姓名： | 周丽 包平 |
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| 作者单位： | 1. 复旦大学图书馆
2. 南京农业大学图书馆 |
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| 摘 要： | 论文将现有的图书馆服务质量评价标准与体系分成两类并分别进行简要介绍及评价。一类从图书馆的客观因素出发进行服务质量评价;另一类从用户和馆员等主观因素出发评价图书馆服务质量。在此基础上,介绍了图书馆服务质量评价理论与体系在我国的发展概况,指出我国应建立一套包含基础条件、用户、馆员等主客观因素的全面衡量图书馆服务质量的评价体系。
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| 关 键 词： | 图书馆评价 服务质量 资源 用户 馆员 |
Review of Library Service Quality Evaluation |
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| Authors: | Zhou Li Bao Ping |
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| Institution: | Zhou Li,Bao Ping |
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| Abstract: | The current library service quality evaluation standard and system are divided into two categories:one is established on the base of the objective factors of library service quality,while the other come from subjective factors such as user and librarian.This paper introduces how the library service quality evaluation theory and system developed in our country.Besides,it points out that library service evaluation system should include subjective and objective factors such as basic condition,user and librarian,which can evaluate our libraries service quality completely. |
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| Keywords: | Library Evaluation Service Quality Resource User Librarian |
| 本文献已被 CNKI 万方数据 等数据库收录！ |
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