| 电子资源用户满意度实证研究 |
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| 引用本文： | 任红娟.电子资源用户满意度实证研究[J].图书情报工作,2007,51(5):110-113. |
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| 作者姓名： | 任红娟 |
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| 作者单位： | 上海大学国际工商管理学院情报学专业硕士 |
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| 摘 要： | 以上海大学为实证研究对象，从不同学历、不同学科用户利用电子资源的满
意度、利用电子资源的目的和利用电子资源的频率，分析电子资源的用户满意度。此外
，采用相关分析方法分析影响电子资源用户满意度指标的相关程度，采用定性和定量相
结合的方法对电子资源的用户满意度进行全面研究。
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| 关 键 词： | 电子资源 用户满意度 相关分析 |
| 收稿时间： | 2006-10-31 |
| 修稿时间： | 2006-10-302006-12-01 |
Empirical Research on Customer Satisfaction Index of Electronic Resources |
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| Ren Hongjuan.Empirical Research on Customer Satisfaction Index of Electronic Resources[J].Library and Information Service,2007,51(5):110-113. |
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| Authors: | Ren Hongjuan |
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| Institution: | College of International Business and Management of Shanghai University, Shanghai 201800 |
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| Abstract: | Using Shanghai University as the object of empirical research, the paper analyzes the customer satisfaction index (CSI) of electronic resource from the perspectives of the users with different academic degrees, different subjects, their using purpose and using frequency. Besides, the paper employs the relevance analysis method to construe the correlative degree among the impact indicators of the CSI of electronic resource, and to analyze comprehensively the CSI of electronic resource by introducing some qualitative and quantitative means. |
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| Keywords: | electronic resource customer satisfaction index (CSI) relevance analysis |
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