| 服务创新评价研究的现状、特点与未来 |
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| 引用本文： | 申静,张梦雅.服务创新评价研究的现状、特点与未来[J].情报科学,2012(2):315-320. |
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| 作者姓名： | 申静 张梦雅 |
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| 作者单位： | 北京大学信息管理系 |
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| 基金项目： | 2011年度教育部社科研究基金(11YJA870020) |
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| 摘 要： | 服务创新已成为20世纪末21世纪初创新研究和服务管理研究的一个新热点,而服务创新评价又是服务创新研究中的一个重要课题。基于对国内外服务创新评价研究成果的全面调查,通过深入分析服务创新评价指标体系构建和数据调查的特点,本文提出未来服务创新评价研究的发展趋势。
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| 关 键 词： | 服务创新 评价指标体系 服务创新调查 发展趋势 |
An Evaluation Study of Service Innovation:Status Quo,Characteristics and Future |
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| SHEN Jing,ZHANG Meng-ya.An Evaluation Study of Service Innovation:Status Quo,Characteristics and Future[J].Information Science,2012(2):315-320. |
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| Authors: | SHEN Jing ZHANG Meng-ya |
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| Institution: | (Department of Information Management,Peking University,Beijing 100871,China) |
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| Abstract: | Service innovation has become a new hot spot of innovation research and service management research during the end of the 20th century and the beginning of the 21st century,while the evaluation study is an important issue of service innovation research.Based on the complete investigation of achievements in evaluation research on service innovation from both home and abroad,via thoroughly analyzing the characteristics of evaluation index system establishment and data survey,this paper puts forward the development trends of evaluation research on service innovation |
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| Keywords: | service innovation evaluation index system service innovation survey development trends |
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