Towards a reframing of student support: a case study approach |
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| Authors: | Pamela Anne Roberts Katie Dunworth Duncan Boldy |
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| Institution: | 1.School of Nursing, Midwifery and Paramedicine,Curtin University,Perth,Australia;2.Department of Education,University of Bath,Bath,UK |
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| Abstract: | This paper reports on a study that investigated the range of institutional support needs of international students at one Australian university with a view to increasing understanding of their needs and the ways in which support was provided. The study involved a number of data collection methods including focus groups, key informant interviews and a larger scale survey, undertaken in an inductive and sequential process. The results indicated that the levels of awareness about services differed, that lack of knowledge of how to access a service and finding information about it were key reasons for non-use, and that the helpfulness of staff impacted on the perception of services as useful. The paper concludes by recommending a reconsideration of current practices to move towards a model of student support service provision in which the student is at the centre. |
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