Resolving differences with angry people |
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| Authors: | Howard Margolis |
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| Institution: | (1) Department of Educational and Community Programs, 052 Powdermaker Hall, Queens College, CUNY, 11367 Flushing, NY |
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| Abstract: | Urban education administrators often face the challenge of dealing with angry parents, teachers, and superiors. Unfortunately, they often misunderstand the etiology of anger and mismanage these situations, which further exacerbates difficulties. This article presents a practical framework for understanding and successfully working with angry people. It focuses on the causes of anger, the negotiating process, trust building, problem solving, confrontation strategies, and deadlocks. It provides the reader with practical strategies which can be implemented in a variety of situations in which the urban administrator's aim is to reduce anger and seek a mutually satisfying resolution to the problems engendering anger. |
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