An Evaluation of Four Levels of Online Training in Public Libraries |
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| Authors: | Teresa R Dalston Philip M Turner |
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| Institution: | 1. College of Education at Chicago State University , USA;2. College of Information at the University of North Texas , USA |
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| Abstract: | This study employed a sequential, mixed-method confirmatory research design to assess the impact of the delivery of library staff asynchronous online training at four levels of instructional intervention and workplace integration on short- and long-term knowledge acquisition/retention, self-efficacy, and job performance. The study utilized a pretest, posttest, and delayed posttest design with 192 staff members from twenty-seven public libraries in the United States completing all phases of the four-month longitudinal study. The study proposed an evidence-based, comparative evaluation framework to discern effectiveness of competency-based online training and the impact of varying online training implementation practices. The study found that all levels of instructional intervention resulted in significant short-term knowledge acquisition and enhancement of self-efficacy, and the three approaches that utilized facilitation resulted in long-term knowledge acquisition and improvement in self-efficacy. The impact on long-term workplace practices resulted in unique findings for small and large libraries. The researchers recommend further research in online training evaluation and best practices in public library online training. |
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| Keywords: | mixed-methods research e-learning evaluation methodologies staff training training |
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