| 论信息服务质量的全面管理和控制 |
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| 引用本文： | 赵伯兴.论信息服务质量的全面管理和控制[J].情报理论与实践,2003,26(6):519-522. |
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| 作者姓名： | 赵伯兴 |
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| 作者单位： | 上海大学图书馆,上海,200436 |
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| 摘 要： | The paper discusses the principles and commonly-used methods of quality management and control in information service, and provides a series of measures for quality control in information service such as attracting the users to participating in information service process and enhancing the stuff members'quality cultural level.
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| 关 键 词： | 信息服务 服务质量 全面质量管理 质量控制 过程控制 信息机构 关键事件分析法 |
| 修稿时间： | 2002年5月8日 |
On Overall Quality Management and Control in Information Service |
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| ZHAO Boxing.On Overall Quality Management and Control in Information Service[J].Information Studies:Theory & Application,2003,26(6):519-522. |
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| Authors: | ZHAO Boxing |
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| Institution: | ZHAO Boxing |
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| Abstract: | |
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| Keywords: | information service quality management quality control |
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