| 图书馆云信息服务等级协议的参数研究 |
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| 引用本文： | 赵又霖,邓仲华.图书馆云信息服务等级协议的参数研究[J].图书情报工作,2013,57(20):11-20. |
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| 作者姓名： | 赵又霖 邓仲华 |
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| 作者单位： | 武汉大学信息管理学院 |
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| 基金项目： | 本文系国家自然科学基金资助项目"大数据环境下面向科学研究第四范式的信息资源云研究"(项目编号:71373191)研究成果之一。 |
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| 摘 要： | 图书馆云信息服务等级协议(ISLA)通过量化参数以客观地测量服务的质量。综合云QoS参数管理的形式及典型的SLA参数,结合DigiQUAL+TM的研究方法,参考QoS的4个审视角度,以环境质量、交互质量与感知质量维度为研究对象,构建图书馆云服务质量概念模型,并通过实证来检验与修正概念模型。研究结果发现,服务透明度、资源安全、响应速度、服务时间、共享性、合作性、责任管理和保障管理是ISLA的关键参数指标;图书馆云服务中资源的安全性、服务的保障性对图书馆云用户使用图书馆云服务起着关键性的作用。
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| 关 键 词： | 图书馆云服务 信息服务等级协议 参数 服务等级协议 服务质量 |
| 收稿时间： | 2013-09-04 |
Parameters Research for Information Service Level Agreement of Library Cloud Computing Service |
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| Zhao Youlin,Deng Zhonghua.Parameters Research for Information Service Level Agreement of Library Cloud Computing Service[J].Library and Information Service,2013,57(20):11-20. |
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| Authors: | Zhao Youlin Deng Zhonghua |
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| Institution: | School of Information Management, Wuhan University, Wuhan 430072 |
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| Abstract: | The quality of service can be measured by quantification parameter in Information Service Level Agreement in library cloud computing service. In the study of quantification parameters in the information service, this paper takes environmental quality, interactive quality and perceived quality as the research object, constructs the concept model of library cloud computing service quality based on the SLA management method existing in cloud computing QoS parameter management, typical SLA parameters, the theory of DigiQUAL+TM, and the four survey aspects of QoS, and then verifies and revises conceptual model by survey data. The results show that the "transparency of service", "safety of information resource", "the speed of response", "the hours of service", "performance of sharing", "performance of cooperation", "responsibility management", "accident protection management" are the key parameter indicators; The safety of resources and guarantee of information service are the biggest influencing factors in the library cloud computing service. |
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| Keywords: | library cloud computing service information service level agreement parameter indicators service level agreement quality of service |
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