| 网络环境下图书馆实践“以用户为中心”服务理念的思考 |
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| 引用本文： | 王艳秀.网络环境下图书馆实践“以用户为中心”服务理念的思考[J].现代情报,2010,30(10):95-98. |
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| 作者姓名： | 王艳秀 |
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| 作者单位： | 南通大学图书馆,江苏,南通,226019 |
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| 摘 要： | 网络环境下,图书馆实践"以用户为中心"的服务理念,必须设身处地为用户着想,创新服务,可以从这几方面去尝试:为用户提供零距离服务,实现"图书馆无处不在";重视用户体验,实现用户有效、高效、满意地使用图书馆;注重个性化服务,实现用户从图书馆各取所需;突出特色服务,实现图书馆与众不同的服务形式、服务内容、服务效果的完美统一。
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| 关 键 词： | 以用户为中心 零距离服务 用户体验 个性化服务 特色服务 |
Reflection on Libraries Practicing"User-centric"Concept of Service under Network Environment |
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| Authors: | Wang Yanxiu |
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| Institution: | Library, Nantong University, Nantong 226019, China |
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| Abstract: | Under network environment,libraries must innovate services for the sake of practicing＂user-centric＂service concept.Libraries can try from several aspects：provide users with zero-distanced services to achieve＂ubiquitous library＂;put emphasis on user experience so as to help users with effective,efficient,satisfactory use of the libraries;pay attention to personalized service so that users get what they want from the libraries;highlight special service in order to integrate forms of service,service content,service effectiveness to perfection. |
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| Keywords: | user-centered zero-distanced service user experience personalized service special serviceP |
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