Knowledge transfer by sharing task templates: two approaches and their psychological requirements |
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| Authors: | Email author" target="_blank">Uwe V?RissEmail author Ulrike?Cress Joachim?Kimmerle Stefan?Martin |
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| Institution: | 1.SAP Research Center CEC Karlsruhe, SAP AG,Karlsruhe,Germany;2.Knowledge Media Research Center,Tuebingen,Germany;3.Department of Applied Cognitive Psychology and Media Psychology,Psychological Institute, University of Tuebingen,Tuebingen,Germany |
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| Abstract: | This paper considers two paradigms of process-aware information systems (PAIS) that are used to share knowledge about planning and executing tasks. The case-based task management (CBTM) system is based on the transduction of execution protocols, so-called cases; and the pattern-based task management (PBTM) system is based on task patterns that are derived from cases but yield more abstract information. As user motivation to contribute to a collaborative task management system is a crucial factor for its success, we consider the different motivational requirements of CBTM and PBTM from a psychological point of view. Based on experimental findings about different factors that have been shown to enhance people's motivation to contribute their knowledge to a shared pool, we compare the two approaches and assess which one is more appropriate with respect to motivation. |
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