| 客户知识管理的流程及核心技术研究 |
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| 引用本文： | 吴金红,王翠波,殷之明.客户知识管理的流程及核心技术研究[J].情报科学,2007,25(2):290-294. |
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| 作者姓名： | 吴金红 王翠波 殷之明 |
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| 作者单位： | 武汉大学,信息管理学院,湖北,武汉,430072 |
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| 摘 要： | 本文从知识流动的角度,将客户知识管理的流程分为客户知识获取、整合、共享和利用四个螺旋上升的阶段,然后根据这四个阶段所涉及到信息技术,提出一个客户知识管理的技术框架,最后讨论了几种影响客户知识管理实施的核心技术。
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| 关 键 词： | 客户知识管理 核心技术 流程 |
| 文章编号： | 1007-7634（2007）02-0290-06 |
| 收稿时间： | 2006-08-22 |
| 修稿时间： | 2006-08-22 |
Research on Process and Key Technologies in Customer Knowledge Management |
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| WU Jin-hong,WANG Cui-bo,YIN Zhi-ming.Research on Process and Key Technologies in Customer Knowledge Management[J].Information Science,2007,25(2):290-294. |
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| Authors: | WU Jin-hong WANG Cui-bo YIN Zhi-ming |
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| Institution: | School of Information Management, Wuhan University, Wuhan 430072, China |
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| Abstract: | The authors consider that the customer knowledge management(CKM) is composed of four phases,which are customer knowledge capture,integration,share and utilization.In the paper,a technical architecture framework is introduced and several key technologies are also analyzed,which may help organizations keep an overview of CKM in its implementation. |
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| Keywords: | customer knowledge management key technologies process |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
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