| 国有商业银行客户经理的胜任特征及其与工作态度的关系 |
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| 引用本文： | 郑晓明,于海波,王明娇.国有商业银行客户经理的胜任特征及其与工作态度的关系[J].科学学与科学技术管理,2008,29(2):181-188. |
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| 作者姓名： | 郑晓明 于海波 王明娇 |
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| 作者单位： | 1. 清华大学,经济管理学院,北京,100084
2. 北京师范大学,管理学院,北京,100875 |
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| 摘 要： | 在行为事件访谈等前期工作的基础上,得到1 145份某国有商业银行客户经理360度调查的他评有效问卷,因素分析结果表明,客户经理胜任特征包括3方面11个胜任特征.层次回归分析结果表明:敬业精神和协作与工作满意度、情感承诺呈显著正相关,敬业精神与离职意向呈显著负相关,但信息搜集能力与离职意向呈显著正相关.
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| 关 键 词： | 客户经理 胜任特征模型 国有商业银行 |
| 文章编号： | 1002-0241（2008）02-0181-08 |
| 收稿时间： | 2007-08-11 |
| 修稿时间： | 2007年8月11日 |
The Competency Model and Its Effectiveness on job attitudes of Relationship Managers of Chinese Commercial Banks |
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| Zheng Xiaoming,Yu Haibo,Wang Mingjiao.The Competency Model and Its Effectiveness on job attitudes of Relationship Managers of Chinese Commercial Banks[J].Science of Science and Management of S.& T.,2008,29(2):181-188. |
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| Authors: | Zheng Xiaoming Yu Haibo Wang Mingjiao |
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| Abstract: | In order to construct competency model of relationship managers of Chinese commercial banks and explore the relationship between competencies and job attitudes, such methods as interview, BEI (behavior event interview), group focus interview, subject matter experts were applied in one Chinese bank of one city. The data of 572 were analyzed with exploratory factor analysis (EFA) and other 573 data were done with confirmatory factor analysis (CFA). The results showed that the competency model of Chinese relationship managers of commercial banks contained 3 domains and 11factors. The firs domain was customer service that was composed of customer need analysis, build and maintain the relationship between banks with customers, select customers, show products or services. The second domain was social competency that was composed of influence, cooperation, interpersonal communication. The third domain was individual cognition and characteristics that contained information seeking, learning, emotional moderation and conscientiousness. The results of hierarchical regression analysis showed that conscientiousness and cooperation positively related to job satisfaction and emotional commitment; conscientiousness negatively related to turnover intention, but information seeking positively related to turnover intention. |
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| Keywords: | relationship manager competency model Chinese commercial bank |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
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