Crisis-driven digital transformation as a trigger for process virtualization: Fulfilling knowledge work process requirements for remote work |
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| Institution: | 1. University of Siegen, Chair of Information Systems, Kohlbettstrasse 15, D-57072 Siegen, Germany;2. University of Innsbruck, Department of Information Systems, Production and Logistics Management, Universitaetsstrasse 15, A-6020 Innsbruck, Austria;3. University of Bremen Faculty 03 Mathematics and Computer Science, Digital Public, Bibliothekstraße 5, D-28359 Bremen, Germany;1. University of Siegen, Chair of Information Systems, Kohlbettstrasse 15, D-57072 Siegen, Germany;2. University of Innsbruck, Department of Information Systems, Production and Logistics Management, Universitaetsstrasse 15, A-6020 Innsbruck, Austria;3. University of Bremen Faculty 03 Mathematics and Computer Science, Digital Public, Bibliothekstraße 5, D-28359 Bremen, Germany;1. Department of Management, Information Systems, and Quantitative Methods, University of Alabama at Birmingham, 710 13th St S., Birmingham, AL 35233, USA;2. Department of Management Information Systems, Fox School of Business, Temple University, Philadelphia, PA 19122, USA;1. Kent Business School, University of Kent, Canterbury, UK;2. Audencia Business School, Nantes, France;3. Kent Business School ,University of Kent (Medway campus), Chatham Maritime, Kent, UK;4. Queen’s Management School, Queen’s University Belfast, Ireland;1. Kedge Business School, Domaine de Luminy, BP 921, 13288 Marseille Cedex 9, France;2. John Molson School of Business, Concordia University, 1455 de Maisonneuve boul. West, Montreal, Canada;3. University of Twente, Drienerlolaan 5, 7522 NB Enschede, the Netherlands;1. Department of Economics and Marketing, De Montfort University, Leicester LE1 5SG, UK;2. Henley Business School, University of Reading, Whiteknights, Reading RG6 6UD, UK;3. Cardiff Business School, Cardiff University, Cardiff CF10 3EU, UK;1. Surrey Business School, Rik Medlik Building, University of Surrey, Guildford, Surrey GU2 7XH, UK;2. Kedge Business School, Domaine de Luminy, BP 921, 13288 Marseille Cedex 9, France;3. Montpellier Business School, 2300 Avenue des Moulins, 34080, Montpellier, France;4. Queen Mary, University of London, Mile End Road, Bethnal Green, London E1 4NS, UK |
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| Abstract: | Process Virtualization Theory (PVT) proposes a set of requirements and relationships to explain and predict whether or not a knowledge work process can be successfully virtualized. However, at least in remote work, the crisis-driven digital transformation (e.g., during the COVID-19 pandemic) shows that almost all knowledge work processes can be virtualized unexpectedly and immediately. Since the requirements for these processes remain the same and need to be met to continue the processes remotely, an interesting question arises of how information technology (IT) can help to meet these requirements in a crisis-driven digital transformation of knowledge work. To address this question, we conducted 40 semi-structured interviews with a multiple-case approach using a critical realist perspective. Our findings contribute to information systems (IS) research in a twofold way. First, we demonstrate that the crisis-driven digital transformation of knowledge work triggers a revisited perspective on PVT by turning virtualized knowledge work processes into a prerequisite. Second, we show how the IT characteristics of PVT (representation, reach, monitoring capability) help to fulfill knowledge work process requirements in remote work settings and outline two additional IT characteristics (social presence and situation awareness) that positively support the fulfillment. |
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| Keywords: | Crisis-driven digital transformation Process virtualization theory Knowledge work process requirements IT characteristics Remote work |
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