The Impact of CMS Quality on the Outcomes of E‐learning Systems in Higher Education: An Empirical Study |
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| Authors: | Kihyun Kim Silvana Trimi Hyesung Park Shanggeun Rhee |
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| Institution: | 1. Mathematical, Computing, and Information Sciences Department, College of Arts and Science, Jacksonville State University, 700 Pelham Road North, Jacksonville, AL 36265–1602, e‐mail: kkim2@jsu.edu;2. Department of Management, College of Business Administration, University of Nebraska – Lincoln, P.O. Box 880491, Lincoln, NE 68588, e‐mail: strimi@unl.edu;3. KP Analytic Consulting, 12212 Main Campus Dr., Lexington, MA 02421, e‐mail: hyesung.park@post.harvard.edu;4. School of Management, Marketing, and IB, College of Business and Public Management, Kean University, 1000 Morris Ave, Union, NJ 07083, e‐mail: srhee@kean.edu |
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| Abstract: | Course Management Systems (CMSs) in higher education have emerged as one of the most widely adopted e‐learning platforms. This study examines the success of e‐learning CMSs based on user satisfaction and benefits. Using DeLone and McLean's information system success model as a theoretical framework, we analyze the success of e‐learning CMSs in five dimensions: system quality, information quality, instructional quality, user satisfaction, and CMS benefits. An analysis of survey data collected from students participating in a university‐wide CMS shows that system quality, information quality, and instructional quality positively influence user satisfaction, which, in turn, increases the benefits of CMSs. By providing a comprehensive framework for the critical success factors in e‐learning CMSs and their causal relationships, this study provides practical implications for managing e‐learning courses and resources for a more flexible and effective CMS‐centered, e‐learning environment. |
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| Keywords: | CMS Benefits Course Management System (CMS) E‐learning E‐learning Success Information Quality Instructional Quality User Satisfaction System Quality |
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