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| Abstract: | Abstract AT THE DESK OR ONLINE: REFERENCE TRAINING, MEASUREMENTS, AND GUIDELINES RUSA Professional Tools: Reference Guidelines http://www.ala.org/ala/rusa/rusaprotools/referenceguide/referenceguidelines.htm. Reviewed by Penny Scott RUSA Professional Tools: Guidelines for Implementing and Maintaining Virtual Reference Services http://www.ala.org/ala/rusa/rusaprotools/referenceguide/virtrefguidelines.htm. Reviewed by Susanne Markgren. Program http://www.arl.org/stats/ by Dawn Lowe-Wincentsen. Digital Reference Services Bibliography http://www.lis.uiuc.edu/～b-sloan/digiref.html. Reviewed by Susanne Markgren. Digital Reference Education Initiative http://drei.syr.edu/index.cfm. Reviewed by Lydia Eato Harris. Ohio Reference Excellence (ORE on the Web) http://www.olc.org/Ore/index.html. Reviewed by Dawn Eckenrode. Library Staff Competencies http://www.librarysupportstaff.com/4competency.html. Reviewed by Beth Thomsett-Scott Association of Research Libraries Statistics and Measurement Research Methods Knowledge Base http://www.socialresearchmethods.net/kb/. Reviewed by Barbara Burd. |
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