| 高校图书馆员情商探赜 |
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| 引用本文： | 耿晓宁,白福春.高校图书馆员情商探赜[J].当代图书馆,2010(4). |
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| 作者姓名： | 耿晓宁 白福春 |
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| 作者单位： | 大连工业大学图书馆; |
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| 摘 要： | 高校图书馆员的情商影响图书馆读者服务的质量,本文通过高校图书馆的具体工作研究,论述了提高图书馆员情商素养的重要性;分析了高校图书馆在读者服务工作中存在的情商问题,提出了提高馆员情商的有效途径。
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| 关 键 词： | 高校图书馆 馆员情商 服务质量 |
Probe into the EQ of University Librarians |
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| Geng Xiaoning,Bai Fuchun Library of Dalian Polytechnic University,Dalian,Liaoning.Probe into the EQ of University Librarians[J].Contemporary Library,2010(4). |
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| Authors: | Geng Xiaoning Bai Fuchun Library of Dalian Polytechnic University Dalian Liaoning |
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| Institution: | Geng Xiaoning,Bai Fuchun Library of Dalian Polytechnic University,Dalian,Liaoning 116034 |
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| Abstract: | The EQ of university librarians affects the quality of library service for readers. Through the study on concrete work of university libraries, this article discusses the importance of enhancing librarians' EQ cultivation, and analyzes some librarians' EQ problems in their readers service work. Some effective ways to improve librarians' EQ are also put forward. |
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| Keywords: | University Library Librarian's EQ Service Quality |
| 本文献已被 CNKI 等数据库收录！ |
