MeeboMe! For Embedded Chat Reference: Patron-Initiated Encounters Without Downloads or Accounts |
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| Authors: | Lori Northrup |
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| Institution: | Samford University Library , |
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| Abstract: | ABSTRACT Virtual reference using chat or instant messaging clients (IM) has become an expected service offering for libraries seeking to cater to today's Web 2.0 patrons. The use of chat aggregators to monitor multiple accounts in one interface allows libraries to reach a wider audience of IM/chat users. Embedding chat widgets into library Web pages can further increase chat reference use because it allows patrons without IM/chat experience or accounts to reach librarians seamlessly. This article reviews the use of aggregator software for chat reference monitoring, examines the popularity of the MeeboMe! chat widget for embedded virtual reference and briefly describes the experiences and recommendations of librarians at Samford University Library as they have implemented its use. |
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| Keywords: | Virtual reference academic libraries IM reference chat reference chat aggregators embedded chat Meebo MeeboMe! |
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