An ELITE service model: Creating and implementing a peer-to-peer library tech support team |
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| Authors: | Christine R Elliott R Todd Vandenbark Stephanie TeKippe |
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| Institution: | 1. Information Services Librarian, The Citadel, Charleston, SC, US;2. Information Literacy &3. Technology Librarian, Wartburg College, Waverly, IA, US;4. Assistant Professor of Education, Wartburg College, Waverly IA, US |
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| Abstract: | Academic libraries are providing technical support and assistance to their patrons using models such as the information commons, learning commons, and designated service points. Applying a constructivist, experiential approach, one small liberal arts college created a team of students to provide peer-to-peer tech support in response to an influx of new technology resources and equipment available for checkout. This team has provided much-needed services to the campus and an important professional development opportunity for its members. This experience offers a useful example for implementing in-house technical support in libraries at similar institutions. |
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| Keywords: | technology support student assistants peer tutoring academic libraries college students student employment information commons |
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