Reference transaction and the nature of the process for general reference assistance |
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| Authors: | Benjamin O Alafiatayo Yau J YipJohn C P Blunden-Ellis |
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| Institution: | Information Technology Institute University of Salford, United Kingdom;Academic Information Services University of Salford, United Kingdom |
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| Abstract: | This empirical study of the process for library reference assistance, brought about by the attempt to develop a knowledge-based intermediary system for such assistance in an academic library, revealed a “missing link” in the chain of the process that delivers such a ubiquitous assistance to library users. That link in the chain was the select strategy, a vital professional step which incorporates and represents the professional expertise that distinguishes reference librarians from their colleagues. As a consequence, this article suggests a revised model of the reference process to include the select strategy, in order to understand better the process and reflect the experience in a practical situation. |
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