| 加强有形展示管理 提升图书馆服务质量 |
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| 引用本文： | 汤骅.加强有形展示管理 提升图书馆服务质量[J].图书馆论坛,2010,30(1). |
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| 作者姓名： | 汤骅 |
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| 作者单位： | 西华师范大学图书馆,四川,南充,637002 |
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| 摘 要： | 由于服务的不可感知性,图书馆的服务必须借助于有形展示来体现.要想提高图书馆的服务质量,就要加强有形展示的管理.良好的有形展示,使读者感知优质的服务质量.
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| 关 键 词： | 有形展示 图书馆 服务质量 |
Strengthen Physical Evidence and Promote Library Services' Quality |
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| TANG Hua.Strengthen Physical Evidence and Promote Library Services' Quality[J].Library Tribune,2010,30(1). |
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| Authors: | TANG Hua |
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| Institution: | TANG Hua (Library of China West Normal University,Nanchong 637002,China) |
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| Abstract: | Because service is intangible,library sercvice must rely on physical evidence.Physical evidence should be strengthened in order to improve service quality of library.Good physical evidence can make readers feel perfect service quality. |
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| Keywords: | physical evidence library service quality |
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