| 基于LibQUAL+TM的我国图书馆服务质量评价体系和方法研究 |
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| 引用本文： | 刘凤娟.基于LibQUAL+TM的我国图书馆服务质量评价体系和方法研究[J].图书馆建设,2011(6):60-62. |
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| 作者姓名： | 刘凤娟 |
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| 作者单位： | 中国农业大学图书馆,北京,100193 |
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| 摘 要： | 图书馆通过LibQUAL+TM评价模式不仅能够获得用户对图书馆实际服务绩效的评价,还可以了解用户对服务的期望,从而通过改进服务、不断缩小实际服务质量与用户期望之间的差距,最大限度地满足用户的需求。基于LibQUAL+TM的图书馆服务质量评价体系应以用户需求为导向,以用户满意度和关注度作为指标测度,通过不断完善资源配置和运行管理机制提高图书馆服务水平,推进图书馆事业健康发展。
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| 关 键 词： | LibQUAL+TM 图书馆服务 服务质量评价 |
Study on the Library Service Quality Evaluation System and Method Based on LibQUAL+~(TM) in China |
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| Liu Fengjuan.Study on the Library Service Quality Evaluation System and Method Based on LibQUAL+~(TM) in China[J].Library Development,2011(6):60-62. |
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| Authors: | Liu Fengjuan |
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| Institution: | Liu Fengjuan |
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| Abstract: | Libraries through the evaluation mode based on LibQUAL+TM could not only get user's actual feelings of library services,but also find out user's expectations for library services.Libraries use LibQUAL+TM to reduce the gap between actual services and user's expectations,and improve library services,in order to satisfy user's needs.Library service quality evaluation system based on LibQUAL+TM should be oriented by user's needs,construct evaluation indictors according to user's attention and satisfaction,impro... |
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| Keywords: | LibQUAL TM Library service Service quality evaluation |
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