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Emergent Agents: The Forgotten Publics in Crisis Communication and Issues Management Research
Authors:Damion Waymer  Robert L Heath
Institution:1. dwaymer@uh.edu
Abstract:Crisis communication research rarely highlights the voices of marginalized publics or their advocates whose interests are affected by crisis situations. We take a different approach by using a response to a natural disaster to expand our theorizing about crisis situations beyond those that hurt the bottom line. Using official statements from Senators Landrieu and Obama about events surrounding Hurricane Katrina as texts for analysis, we demonstrate how they used transcendence, rhetorically, and appropriated the Bush administration's key term—security—to garner more support for their positions, Katrina sufferers, and relief efforts. Implications of this strategy serve to broaden crisis communication theorizing, and to provide insights into ways to strengthen the quality of crisis emergency response planning and response protocols.
Keywords:Crisis Communication  Hurricane Katrina  Emergent Agents  Transcendence  Issues Management  Public Relations  Security
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