| 正确认识读者投诉 提高高校图书馆服务水平 |
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| 引用本文： | 刘亚丽,刘海红.正确认识读者投诉 提高高校图书馆服务水平[J].高校图书馆工作,2008,28(5). |
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| 作者姓名： | 刘亚丽 刘海红 |
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| 作者单位： | 湖南工业大学图书馆,湖南,株洲,412007 |
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| 摘 要： | 文章分析了读者投诉的方式和原因，探究读者投诉与服务水平的辩证关系，提出如何正确认识读者投诉，降低投诉率、切实提高高校图书馆的服务水平。参考文献4。
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| 关 键 词： | 图书馆 读者投诉 服务水平 |
Correctly Understand the Readers' Complaints to Enhance the Service Standards in Academic Libraries |
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| Liu Yan,Liu Haihong.Correctly Understand the Readers'' Complaints to Enhance the Service Standards in Academic Libraries[J].Library Work In Colleges and Universities,2008,28(5). |
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| Authors: | Liu Yan Liu Haihong |
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| Institution: | Liu Yali Liu Haihong(Hunan University of Technology,Zhuzhou,Hunan 412007,China) |
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| Abstract: | This paper analyzes the ways and causes of readers' complaints,explores the dialectical relationship between the readers' complaints and the service standards and proposes how to correctly understand the readers' complaints to reduce the complains rate and enhance the service standards in Academic libraries. |
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| Keywords: | Library Readers' complaints Service standards |
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