Interlibrary Loan Assessment: Assessing Services in a Small Private College Library's Interlibrary Loan Department |
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| Authors: | Debra Lucas |
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| Institution: | D'Youville College , Buffalo, New York, USA |
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| Abstract: | Assessment is a required component of strategic planning and decision making in any library. Interlibrary loan surveys can provide data regarding user satisfaction levels for accuracy, thoroughness, convenience, and turnaround time. As interlibrary loan librarians at D'Youville College, we believed that our patrons were satisfied and impressed with the library's recent service improvement initiatives. However, we did not have any concrete data that would help drive future strategic decisions. We were short on staff time and resources and wondered how a small library staff could create an assessment tool and then analyze the results. |
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| Keywords: | assessment interlibrary loan survey data strategic planning service improvement quality improvement |
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