Interlibrary Loan Satisfaction Survey at the University of Evansville |
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| Authors: | Meg Atwater-Singer |
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| Institution: | University of Evansville , Evansville, Indiana, USA |
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| Abstract: | The University of Evansville Libraries conducted an assessment to determine if interlibrary loan users were satisfied with the service. Patrons completed a survey online that gauged their levels of satisfaction with nine components of the University of Evansville Libraries’ interlibrary loan service. Overall, patrons were very satisfied with the service but offered concrete ways to improve the interlibrary loan experience, which were then implemented. |
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| Keywords: | interlibrary loan assessment academic libraries satisfaction survey |
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