| 试谈如何提升图书馆参考咨询服务质量与效率 |
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| 引用本文： | 熊欣欣.试谈如何提升图书馆参考咨询服务质量与效率[J].新世纪图书馆,2009(1). |
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| 作者姓名： | 熊欣欣 |
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| 作者单位： | 北京工商大学图书馆 |
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| 摘 要： | 论文以北京工商大学图书馆的实践为例,从文献传递、学科馆员、用户教育、特色馆藏、数据库建设等方面介绍了提升图书馆参考咨询服务质量与效率的措施与方法,同时也阐述了笔者的观点.
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| 关 键 词： | 参考咨询服务 服务质量 服务效率 |
A Brief Talk on How to Improve the Quality and Efficiency of Library Reference Services |
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| Authors: | Xiong Xinxin |
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| Abstract: | Taking the practice of Beijing Technology and Business University Library as an example,this paper intro- duces the measure and method to advance the quality and efficiency of library reference service,from literature transmitting, academic librarian,user education,characteristic collection,database construction and so on.It also elaborates the concept of the writer at the same time. |
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| Keywords: | Reference service Service quality Service efficiency |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
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