The Ultimate Survey: Asking One Question at a Time to Get Feedback from Library Users |
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| Authors: | Leticia Camacho Brian Wages Taylor Harris |
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| Institution: | 1. Harold B. Lee Library, Brigham Young University, Provo, UT, USAleticia_camacho@byu.edu;3. Harold B. Lee Library, Brigham Young University, Provo, UT, USA |
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| Abstract: | ABSTRACTLibraries use surveys and other instruments to gather feedback from their users. However, with competition from many other campus entities requesting input, how can survey fatigue be avoided? To gather this feedback, the Social Sciences Reference Desk utilized a short, fun and easy method. Each week for 10 weeks during the fall semester of 2017, the reference assistants wrote a survey question on a whiteboard and provided sticky notes for patrons to write their answers. The survey provided valuable information about patrons’ needs and expectations. It also fostered changes that were easily implemented to improve the delivery of library services. |
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| Keywords: | Academic libraries evaluation surveys user feedback user satisfaction reference training |
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