Cross-boundary e-government systems: Determinants of performance |
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| Authors: | Yu-Che Chen Lung-Teng Hu Kuan-Chiu Tseng Wen-Jong Juang Chih-Kai Chang |
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| Institution: | 1. Director of the Global Digital Governance Lab, School of Public Administration, College of Public Affairs and Community Service, University of Nebraska at Omaha, Omaha, NE, USA;2. Department of Public Administration and Policy, National Taipei University, New Taipei City, Taiwan;3. Department of Civic Education and Leadership, National Taiwan Normal University, Taipei City, Taiwan;4. Department of Public Policy and Management, Shih Hsin University, Taipei City, Taiwan;5. Department of Public Administration and Policy, University of Georgia, Athens, GA, USA |
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| Abstract: | This study examines the performance of a cross-boundary e-government system. It draws from studies in the fields of e-government, collaborative public management, and information system success with a focus on inter-organizational information systems to develop a conceptual framework. This framework includes efficiency, effectiveness, and accountability as key performance measures; identifies technical, managerial, and inter-organizational factors for success; and develops hypotheses accordingly. Empirical investigation utilizes user-level data from an inter-organizational e-government system that provides integrated commerce and industry service. The results underscore the importance of management support, shared goals, and inter-agency trust in improving all three measures of performance. In addition, citizen-centric and innovative organizational culture enhances efficiency and accountability while administrative interdependence impacts effectiveness and accountability. The managerial and theoretical implications of these findings and future research opportunities are also explored. |
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| Keywords: | Corresponding author E-government Performance Cross-boundary Collaboration Inter-organizational |
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