A business model perspective for ICTs in public engagement |
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| Authors: | Panagiotis Panagiotopoulos Mutaz M Al-Debei Guy Fitzgerald Tony Elliman |
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| Institution: | 1. Department of Information Systems and Computing, Brunel University, Uxbridge, Middlesex, West London, UB8 3PH, UK;2. Department of Management Information Systems, Faculty of Business, The University of Jordan, Amman 11942, Jordan |
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| Abstract: | Public institutions, in their efforts to promote meaningful citizen engagement, are increasingly looking at the democratic potential of Information and Communication Technologies (ICTs). Previous studies suggest that such initiatives seem to be impeded by socio-technical integration barriers such as low sustainability, poor citizen acceptance, coordination difficulties, lack of understanding and failure to assess their impact. Motivated by these shortcomings, the paper develops and applies a business model perspective as an interceding framework for analysis and evaluation. The underlying principle behind this approach is that it is not technology per se which determines success, but rather the way in which the business model of the technological artifact is configured and employed to achieve the strategic goals. The business model perspective is empirically demonstrated with the case of an online petitioning system implemented by a UK local authority. The case illustrates the importance of considering ICTs in public engagement from a holistic view to make them more manageable and assessable. |
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| Keywords: | eGovernment business models Citizen engagement Digital governance eParticipation ePetitions Case study Value networks |
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