Artificial intelligence in local government services: Public perceptions from Australia and Hong Kong |
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| Institution: | 1. City 4.0 Lab, School of Architecture and Built Environment, Queensland University of Technology, 2 George Street, Brisbane, QLD 4000, Australia;2. Department of Economics and Finance, Hong Kong Shue Yan University, 10 Wai Tsui Cres, North Point, Hong Kong, China;3. School of Civil and Environmental Engineering, Queensland University of Technology, 2 George Street, Brisbane, QLD 4000, Australia;1. City 4.0 Lab, School of Architecture and Built Environment, Queensland University of Technology, 2 George Street, Brisbane, QLD 4000, Australia;2. Department of Economics and Finance, Hong Kong Shue Yan University, 10 Wai Tsui Cres, North Point, Hong Kong, China;3. School of Civil and Environmental Engineering, Queensland University of Technology, 2 George Street, Brisbane, QLD 4000, Australia;1. Reichman University, Israel;2. School of Communication, Ariel University, Israel;3. Bar-Ilan University, Israel;1. University of Klagenfurt, Universitaetsstrasse 65-67, 9020 Klagenfurt am Woerthersee, Austria;2. WU Vienna University of Economics and Business, Welthandelsplatz 1, 1020 Vienna, Austria;1. Leuphana University Lüneburg, Institute of Information Systems Research, Fakulty of Management and Technology, Universitätsallee 1, 21335 Lueneburg, Germany;2. Technische Universität Chemnitz, Thüringer Weg 11, 09126 Chemnitz, Germany;3. Colorado State University, Computer Information Systems, College of Business, Fort Collins, CO 80523, United States of America;4. University of Bremen, Bibliothekstraße 1, 28359 Bremen, Germany;1. Faculty of Political Science, School of Public Administration, Central China Normal University, Wuhan, China;2. School of Government, Beijing Normal University, Beijing, China;1. College of Public Administration, Huazhong University of Science and Technology, Wuhan 430074, China;2. John Glenn College of Public Affairs, The Ohio State University, Columbus, OH 43221, USA;3. School of Public Administration and Policy, Renmin University of China, Beijing 100872, China;4. Wuhan Natural Resources and Planning Information Center, Wuhan 430010, China;1. School of International and Public Affairs, Shanghai Jiao Tong University, Shanghai, China;2. School of Economics and Management, Harbin Engineering University, Harbin, China |
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| Abstract: | Despite the exponential growth in the popularity of artificial intelligence (AI), our knowledge on the public perception of AI, especially in the context of local government services, is still limited. To bridge this gap, this study aims to provide empirical evidence and insights into public perceptions concerning the use of AI in local government services. Our methodological approach involves collecting data via an online survey from the residents of three major Australian cities—i.e., Sydney, Melbourne, Brisbane—and Hong Kong (n = 850), and performing statistical analyses. We found that: (a) Ease of using AI is significantly and positively influenced by attitude towards AI; (b) Attitude towards AI significantly and positively influences perceived usefulness of AI in local government services; (c) AI is seen useful in resource management and to improve delivery of service, reduction of cost to provide urban-service, improvement of public safety, and monitoring the effectiveness of strategies to manage environmental crisis, and; (d) AI is more positively perceived by Australians in comparison to Hong Kongers, indicating the impact of contextual and cultural differences. The research findings inform local government authorities—e.g., urban policymakers, managers, and planners—on their AI policy, planning and implementation decisions. |
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