Electronic services in the public sector: A conceptual framework |
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| Authors: | Ida Lindgren Gabriella Jansson |
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| Institution: | 1. Information Systems, Department of Management and Engineering, Linköping University, Sweden;2. Political Science, Department of Management and Engineering, Linköping University, Sweden |
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| Abstract: | Electronic services provided by governmental organizations, here referred to as public e-services, are frequently discussed in the e-government literature. There is, however, little consensus on the meaning of the concepts used to describe and discuss these e-services, and hence, the literature is full of synonymous terms and concepts. This paper is conceptual and presents efforts to understand e-services in the public sector domain by unpacking the public e-service concept into three dimensions; as being (1) a service, (2) electronic, and (3) public (as contrasted to being private). Based on a hermeneutic analysis, these dimensions are discussed in a number of combinations, illustrating that a multi-dimensional take on public e-services must be adopted in order to capture the complexity of governmentally supplied e-services and contribute to theory development, as well as practical utility. |
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| Keywords: | e-Government e-Services Public sector organizations Public services Information systems |
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