User acceptance of mobile e-government services: An empirical study |
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| Authors: | Shin-Yuan Hung Chia-Ming Chang Shao-Rong Kuo |
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| Institution: | 1. Department of Information Management, National Chung Cheng University, 168 University Rd., Ming Hsiung, Chia-Yi, Taiwan, ROC;2. Department of Information Management, Shih Chien University Kaohsiung Campus, 200 University Rd., Neimen Kaohsiung 845, Taiwan, ROC |
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| Abstract: | The traditional focus of e-government services research has been on non-mobile services but now with the incorporation of mobile services more people are able to access these Mobile e-government services (m-government services). In addition, such services are critical for improving user-to-government communication effectiveness and maintaining relationships. The purpose of this study is to identify the factors that determine user acceptance of these services. Based primarily on the theory of planned behavior and supplemented by the mobile communication perspective, a sample of 331 users of m-government services in Taiwan was tested. The findings show that perceived usefulness, perceived ease of use, trust, interactivity, external influence, interpersonal influence, self efficacy, and facilitating conditions are critical factors. This study has given us a better understanding of critical mobile communication factors in improving user acceptance of m-government services. Implications and recommendations for research and practice are also presented and discussed. |
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| Keywords: | M-government services e-Government services Mobile communication perspective Theory of planned behavior Information systems acceptance |
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