Government innovation through social media |
| |
| Authors: | J Ignacio Criado Rodrigo Sandoval-Almazan J Ramon Gil-Garcia |
| |
| Institution: | 1. Department of Political Science and International Relations, Universidad Autonoma de Madrid, Spain;2. Accounting and Business Administration Department, Universidad Autonoma del Estado de Mexico, Mexico;3. Centro de Investigacion y Docencia Economicas (CIDE), Mexico |
| |
| Abstract: | Social media in government is becoming one of the major trends in Electronic Government (e-government) research and practice worldwide. During the last few years, several authors have addressed the potential of social media for the innovation of public sector organizations. Most of these contributions have focused on the technical dimensions of social media, while other aspects have not attracted equal attention. In contrast, this introductory article interrogates the role of social media in the basic areas of e-government: government information flows and the availability of government information; the use of information technology to create and provide innovative government services; the impact of information technology on the relationships between the governed and those governing; and the increasing importance of information policies and information technologies for democratic practices. Accordingly, the next few pages propose and develop three dimensions of social media in government: tools, goals, and topics. We think that these dimensions could help to better understand the use of social media in government settings. Then, after a brief review of current trends in social media and government research, we present the articles included in this special issue. Finally, we present some practical lessons and suggest ideas for future research. This special issue could be seen as a starting point for the development of innovation through social media in public administrations around the world. |
| |
| Keywords: | Social media e-Government Twitter Facebook Web 2 0 Innovation Digital government Government 2 0 |
| 本文献已被 ScienceDirect 等数据库收录！ |
|
