| 政府危机公关中的情报功能 |
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| 引用本文： | 赵筱媛.政府危机公关中的情报功能[J].图书情报工作,2009,53(12):30-69. |
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| 作者姓名： | 赵筱媛 |
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| 作者单位： | 中国科学技术信息研究所 |
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| 摘 要： | 以2003年SARS疫情与2008年汶川大地震两个案例的对比分析，导出情报能力和政府危机公关效果的关系问题，解释危机中的信息分布原理、政府危机公关对情报需求的内涵及各阶段的情报需求重点，并在此基础上分析情报功能在政府危机公关各阶段的融合与实现过程。研究认为，在政府危机公关的过程中，情报发挥着重要作用，情报领域的学术研究和实践探索可以为政府危机公关提供重要的理论与方法支持。
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| 关 键 词： | 危机 政府危机公关 情报功能 政府形象 |
| 收稿时间： | 2008-12-18 |
| 修稿时间： | 2009-03-16 |
Intelligence Function in Government Public Relations Crisis |
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| Zhao Xiaoyuan.Intelligence Function in Government Public Relations Crisis[J].Library and Information Service,2009,53(12):30-69. |
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| Authors: | Zhao Xiaoyuan |
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| Institution: | Institute of Scientific and Technical Information of China |
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| Abstract: | Through research of two cases, SARS epidemic crisis in 2003 and the Wenchuan earthquake in 2008, this dissertation analyzed the relationship between intelligence and government public relations in crisis, explained the theory of information distribution in crisis， as well as the demands for intelligence in process of the government public relations crisis. On the basis of these, this dissertation described the process of intelligence integration and implementation at various stages of government public relations crisis. Study confirmed that intelligence plays an important role in the process; and the academic research and practical exploration of intelligence field provide essential supports for government public relations crisis. |
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| Keywords: | crisis government public relations crisis intelligence function government reputation |
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