| ISO9000认证是保证图书馆服务质量的有效途径 |
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| 引用本文： | 郭德华.ISO9000认证是保证图书馆服务质量的有效途径[J].图书情报工作,2004,48(6):92-94,101. |
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| 作者姓名： | 郭德华 |
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| 作者单位： | 中国科学院文献情报中心, 北京 100080 |
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| 摘 要： | 介绍ISO9000标准、ISO 9000认证及其对服务业的适用性，分析图书馆服务质量管理中面临的特殊性问题，指出ISO 9000认证是保证图书馆服务质量的有效途径。
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| 关 键 词： | ISO9000 认证 服务质量 图书馆 |
| 收稿时间： | 2003-08-05 |
Achieving ISO 9000 Certificaiton-An Effective Way to Ensure the Service Quality of Libraries |
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| Guo Dehua
Library of Chinese Academy of Sciences,Beijing.Achieving ISO 9000 Certificaiton-An Effective Way to Ensure the Service Quality of Libraries[J].Library and Information Service,2004,48(6):92-94,101. |
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| Authors: | Guo Dehua
Library of Chinese Academy of Sciences Beijing |
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| Institution: | Library of Chinese Academy of Sciences, Beijing 100080 |
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| Abstract: | This paper discusses ISO 9000 serials standards, ISO 9000 certification and their applicability to service industry, analyzes the characteristics of service quality management of libraries and proposes that achieving ISO 9000 certification is an effective way to ensure service quality of libraries. |
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| Keywords: | ISO 9000 certification service quality library |
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