| 原文传递业务流程中的用户满意度分析 |
| |
| 引用本文： | 何美珍.原文传递业务流程中的用户满意度分析[J].图书情报工作,2005,49(8):115-117,126. |
| |
| 作者姓名： | 何美珍 |
| |
| 作者单位： | 西安电子科技大学图书馆 西安 710071 |
| |
| 摘 要： | 以高校图书馆原文传递业务为例，定性地分析原文传递业务流程中影响用户满意度的三个因素：用户与系统交互的便利性、传递的速度即时间、需要支付的处理费用；探讨原文传递业务流程中应如何提高用户的满意度，从而更好地为用户服务的问题。
|
| 关 键 词： | 原文传递 用户满意度 信息服务 高校图书馆 |
| 收稿时间： | 2005-02-24 |
| 修稿时间： | 2005-02-24 |
Analysis of Customers' Satisfaction at Document Delivery Service |
| |
| He Meizhen.Analysis of Customers'''' Satisfaction at Document Delivery Service[J].Library and Information Service,2005,49(8):115-117,126. |
| |
| Authors: | He Meizhen |
| |
| Institution: | Library of Xidian University, Xi'an 710071 |
| |
| Abstract: | Information users, librarians and the provider of original texts are main bodies making up of the supply chain of libraries.Taking the document delivery business process of university libraries as examples, the paper qualitatively analyzes the three factors that affect the degree of the client satisfaction, In the article main efforts are laid on the discussion on how to deliver better service to customers and to make the library users satisfied with the services provided. |
| |
| Keywords: | document delivery customer' satisfaction information server university library |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
| 点击此处可从《图书情报工作》浏览原始摘要信息 |
| 点击此处可从《图书情报工作》下载免费的PDF全文 |
