| 智慧服务情境下图情服务人员学习敏锐度的实证研究 |
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| 引用本文： | 陈茫,张庆普,陈静.智慧服务情境下图情服务人员学习敏锐度的实证研究[J].图书情报工作,2018,62(14):81-90. |
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| 作者姓名： | 陈茫 张庆普 陈静 |
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| 作者单位： | 1. 桂林理工大学图书馆 桂林 541004;
2. 哈尔滨工业大学管理学院 哈尔滨 150001;
3. 广东财经大学华商学院 广州 511300 |
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| 基金项目： | 本文系国家自然科学基金重大项目子课题"基于大数据的商务智能与模式创新研究"（项目编号：71490724）和国家自然科学基金项目 "创意发酵视角下创意团队复杂创意方案形成过程机理研究" （项目编号：71573064）研究成果之一。 |
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| 摘 要： | 目的/意义]以学习敏锐度为切入点,探究图情人员在智慧服务这一陌生的新情境下,如何迅速提升自我素质和潜能从而更有效地胜任和完成新工作的相关问题,为未来更好地开展智慧服务提供参考和借鉴。方法/过程]通过收集对国内"双一流"高校的189份调查问卷,运用结构方程的分析方法,深入研究智慧服务情境下图情服务人员的学习敏锐度,包括：①学习敏锐度测量的关键组成要素是否有效;②这些关键组成要素与服务创新意愿、服务成效之间的相关关系。结果/结论]研究发现：智慧服务情境下,图情服务人员的学习敏锐度由自我洞察、人际敏锐、变革意愿和环境敏感四大关键因素组成,它们分别与服务创新意愿、服务成效呈现显著的正向相关关系;同时,服务创新意愿与服务成效之间呈现显著的正向相关关系。最后,针对图情服务的管理进行深入探讨,并提出相应对策建议。
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| 关 键 词： | 智慧服务情境 图情服务人员 学习敏锐度 结构方程 实证研究 |
| 收稿时间： | 2018-02-05 |
An Empirical Study on the Learning Agility of Librarian Based on the Smart Service Situation |
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| Chen Mang,Zhang Qingpu,Chen Jing.An Empirical Study on the Learning Agility of Librarian Based on the Smart Service Situation[J].Library and Information Service,2018,62(14):81-90. |
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| Authors: | Chen Mang Zhang Qingpu Chen Jing |
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| Institution: | 1. Guilin University of Technology Library, Guilin 541004;
2. School of Management, Harbin Institute of Technology, Harbin 150001;
3. Huashang College, Guangdong University of Finance and Economics, Guangzhou 511300 |
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| Abstract: | Purpose/significance] Based on the study of learning acuity, this paper explores the problems associated with the unfamiliar new situation of the intelligence service, which rapidly improves the self-quality and potential ability and thus effectively competes the new job, to provide reference for smart service development. Method/process] By collecting 189 questionnaires from domestic "Double First-rate" colleges and universities, this paper attempts to analyze the key components of learning agility based on smart service, and its relationship with service innovation willingness and service effectiveness, which uses the method of structural equation. Result/conclusion] Results suggest that: (1) In the context of intelligent service, the learning acuity of a librarian is composed of four key factors, such as Self-Insight(SI), Interpersonal Acumen(IA), Change Alacrity(CA) and Environmental Mindfulness(EM). (2) These factors have a significant positive correlation to service innovation intention and service effectiveness. (3) The service innovation intention has a significant positive correlation to service effectiveness. Finally, this paper makes a thorough discussion on the management of library and information services, and puts forward the corresponding countermeasures and suggestions. |
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| Keywords: | smart service situation the staff of library and information service learning agility structural equation empirical research |
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