| 基于服务规范的中美参考咨询馆员能力的比较研究 |
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| 引用本文： | 苏红霞,盛小平.基于服务规范的中美参考咨询馆员能力的比较研究[J].图书情报工作,2017,61(14):29-33. |
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| 作者姓名： | 苏红霞 盛小平 |
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| 作者单位： | 华南师范大学经济与管理学院 广州 510006 |
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| 基金项目： | 本文系国家社会科学基金项目"中美图书馆职业能力比较研究"（项目编号：15BTQ009）研究成果之一。 |
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| 摘 要： | 目的/意义]通过对服务规范定义的中美参考咨询馆员能力的比较分析,为提升我国参考咨询馆员能力提供参考。方法/过程]基于中美参考咨询服务标准与规范,分析两国对参考咨询馆员能力的界定和要求,比较中美参考咨询馆员能力存在的共性和异性。结果/结论]中美参考咨询馆员都需具备包括知识基础能力、服务组织与设计能力、存取能力、交流沟通能力、营销能力、合作能力以及评价能力在内的7种职业能力,且在每种能力上都有或多或少的差异。
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| 关 键 词： | 参考咨询馆员能力 服务规范 比较研究 中国 美国 |
| 收稿时间： | 2017-04-10 |
A Comparative Study of Competencies of Reference Librarians in America and China Based on Service Specifications |
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| Su Hongxia,Sheng Xiaoping.A Comparative Study of Competencies of Reference Librarians in America and China Based on Service Specifications[J].Library and Information Service,2017,61(14):29-33. |
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| Authors: | Su Hongxia Sheng Xiaoping |
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| Institution: | School of Economics and Management, South China Normal University, Guangzhou 510006 |
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| Abstract: | Purpose/significance] This paper comparatively analyzes the competencies of reference librarians in America and China in order to find out similarities and differences between them, and to provide reference for improving the competencies of Chinese reference librarians. Method/process] Based on contents of reference service specifications or standards in America and China, this paper analyzes the definition and requirements of reference librarian competencies, and compares the similarities and differences of reference librarian competencies between America and China. Result/conclusion] The reference librarians in America and China all should have seven professional competencies including basic knowledge ability, service organization and design ability, access ability, communication ability, marketing ability, cooperation ability and evaluation ability, and each ability has more or less difference. |
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| Keywords: | reference librarian competencies service specifications comparative study China America |
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